Traditional analogue landlines across the UK are being replaced with digital phone services

Traditional analogue landlines across the UK are being replaced with digital phone services, with the old network due to be switched off by January 2027.

Instead of using the old copper telephone network, landline calls will be made through broadband internet technology, often called “Digital Voice” or VoIP.

For many people, the change will be small and existing phone numbers can usually be kept. However, phones may need to plug into a broadband router rather than the wall socket.

Residents should be aware that:

• digital landlines may not work during a power cut,

• some telecare alarms or older devices may need upgrading,

• and vulnerable residents may require additional support.
  

Anyone using care alarms, monitoring equipment, or similar devices is encouraged to check compatibility with their provider before being switched over. Visit BT's website for more information on how landlines are being replaced and why.

Preparing for the Switchover You don’t need to do anything until your provider tells you your telephone service is changing, or until you decide to change your telephone service.